Returns

We accept returns within 14 days after receipt of your order. If you wish to return your purchase, please notify us by email within the 14 days. Please send us an email at info@houseofhorseshelsinki.com.

Return fee

• Finland: 6€
• Rest of the world: The customer is responsible for the return shipping costs

If you wish to exchange an item to a different size, color or style, please place a new order on our webshop. Please send back the item you do not want to keep, by following the instructions stated above.

Remember to be careful while trying out the item(s) at home, some are particularly fragile and it is your responsibility that the item(s) are returned in the original condition. Failure to comply with this return policy will mean returns are only accepted at our discretion.

House of Horses Helsinki is not responsible for returns that have not returned to our warehouse. Please save your shipment ID so that you can track the item all the way to our warehouse.

Refunds

Once our warehouse has received and approved your returned items, a refund will be made to you in the sum of the returned items value, and refunds are credited via your choice of payment. 

If you do not collect your package from the pickup point within the specified time, it will be sent back to us and a fee of €15 will be added to your payment.

Unreasonable returning

House of Horses Helsinki reserves the option to cancel orders and deactivate accounts in the event of an uncommon frequency of returns from a single customer. For example, if a customer consistently orders and returns a large number of products, this may trigger such action. If you feel this has been applied to you in error, please reach out to our customer support for a review and reconsideration of the decision.