GDPR
PRIVACY POLICY:
Updated 30.5.2024
House of Vision Ltd is committed to protecting the personal data of its customers in accordance with the EU Personal Data Protection Act. In this privacy statement, we will go through our privacy practices that apply not only to our online shop customers, but also to the processing of personal data of our other digital services, such as newsletter subscribers. By using House of Vision Ltd's services, you accept the terms of this Privacy Policy.
Data controller and contact details:
House of Vision Ltd.
FI34322809
Hallavantorpantie 1
02820 Espoo
For more information on data protection and processing of personal data, please contact: info@houseofhorses.fi
Reason for and purpose of the register
The purpose of the register is to process customer orders and maintain customer relations with House of Vision Oy. The data may be used for operational development and statistical analysis. Personal data is processed within the limits permitted and required by the Personal Data and Accounting Act.
How do we use personal data?
- Order processing and delivery
- Charging or refunding payment
- Verification of identity
- Customer relationship management, for the management of user accounts on our website
- Administering loyalty or bonus programmes
- Carrying out statistical analysis
- Delivering targeted marketing
- Improving our services and customer experience
- Developing the functionality of our website
- Preventing abuse
The data in the register is processed based on the customer relationship between the customer and House of Vision Ltd, a contract, the use of the website, the customer's separate explicit consent or legal obligations.
What personal data do we collect?
We collect personal data:
When you purchase products from our online store
When you browse our website
When you subscribe to our newsletter
The information we collect may include, for example, the following
- (Name, postal, billing and delivery address, telephone number and email address)
- Your age and/or date of birth
- Company/organisation
- Your purchase history
- Payment information
- Delivery details, (delivery address and method)
- Product reviews
- Online shop browsing information and terminal identification information
- Your browsing activity on our websites
- Information about your purchases and orders
- Your interests, feedback and survey responses
- Your location, IP address
Protection and storage of personal data
The personal data register is protected and processed with care. House of Vision Ltd will ensure that access rights and stored data are treated confidentially.
Unless otherwise required by law, we will retain personal data only for the time necessary. Legislation may impose obligations for longer retention periods for some data.
Disclosure of data to third parties
With whom personal data is shared:
We transfer some of your necessary data to third parties, for example, to ensure payment transactions and deliveries.
This includes:
- Delivery companies - to receive the products you have ordered.
- IT companies, analytics and statistics partners who support our websites and information systems
- SMS partners where SMS text messaging is permitted
- Email marketing partners where the customer has opted in to receive a newsletter, browsing history communications or product review requests
- Payment service providers and billing operators
- To collection agencies, when invoices are due and are passed on for collection
- We do not rent or sell customer information to other companies for marketing purposes.
Transfer of data outside the EU or EEA
House of Vision Ltd may transfer your personal data to countries outside the European Union and the European Economic Area. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
Your rights
As a customer, you have many rights regarding access to your personal data:
- You have the right to inspect what personal data is stored about you and the details of how your data is processed.
- You have the right to ask us to correct your personal data held by us if you notice any errors or omissions. If you have any errors or omissions in your personal data that you believe to be incorrect or incomplete, you should send your request for correction to our customer service team at info@houseofhorses.fi.
- In some cases, you can ask us to delete your personal data. A request for deletion should be made in writing by email to info@houseofhorses.fi. Note: Some of the information in our records may be information that we are required by law to retain.
- You have the right to receive your personal data in a commonly used, machine-readable format.
- You have the right to object to the use of your data for direct marketing purposes by informing the controller.
Cookies
Cookies are small data files that websites can use to make the user experience more effective. We use a variety of technologies to collect and store information, including cookies. We also use cookies to facilitate your use of the website, for example by remembering your usernames, passwords and (language) settings, among other things. We also use tracking and analytics cookies to better serve our customers and improve the shopping experience.
We need your consent to use cookies. In order to fully use our websites and shop online, you must allow the use of cookies in your web browser. If you wish, you can set your browser to reject cookies or to alert you when cookies are sent. If you reject cookies, it is possible that some parts of our website may not function properly. For more information about cookies and how to disable them, please visit: www.allaboutcookies.org
Our website uses Google Analytics and other web analytics services to help us compile reports on visitor usage and improve our sites and services. An overview of Google Analytics can be found at http://www.google.com/analytics/.
You can disable Google Analytics by using this browser add-on tool: https://tools.google.com/dlpage/gaoptout.
Cookies may also be provided by third parties who participate in marketing programs with us or who provide you with online banner ads or other services on our behalf. We also share information about how you use our site with our marketing and IT partners. Such as information about pages viewed, products purchased and your shopping behaviour as a customer.
How are cookies disabled or removed from my device?
If you want to disable cookies, you need to change your web browser settings. This depends on the browser you use, and your browser’s Help menu should provide information on how to disable cookies or change your cookie settings. You can also delete cookies stored in your browser by using the browser’s functions. This will not disable cookies or prevent the browser from collecting them in the future. Deleting cookies from one browser or device will not automatically delete them from another.
Changing the privacy statement
Our Privacy Policy may be updated if we change the way we process personal data or use cookies. We are constantly improving and developing our services, so changes to our Privacy Policy may be made from time to time. We recommend that you check the contents of this Privacy Policy regularly.